This Privacy Statement was updated on May 22, 2026 and applies to citizens and legal permanent residents of the European Economic Area and Switzerland.
In this privacy statement we explain what we do with the data we obtain about you through https://chateaudefontager.fr. We recommend that you read this statement carefully. In our processing, we comply with the requirements of privacy legislation. This means, among other things, that:
- we clearly indicate the purposes for which we process personal data. We do this by means of this privacy statement;
- we aim to limit our collection of personal data only to personal data necessary for legitimate purposes;
- we first ask for your explicit consent to process your personal data in cases requiring your consent;
- we take appropriate security measures to protect your personal data, and we require the same of parties processing personal data for us;
- we respect your right to view, correct or delete your personal data if you so request.
If you have any questions or would like to know exactly what data we keep, please contact us.
1. Purpose, data and retention period
We may collect or receive personal information for a number of reasons related to our business operations, including the following: (click to expand)1.1 Contact – By telephone, mail, e-mail and/or web forms
1.1 Contact – By telephone, mail, e-mail and/or web forms
For this purpose, we use the following data:
- A first and last name
- A home or other physical address, including a street name and the name of a city or town
- An email address
- A phone number
The basis on which we can process this data is:
Shelf life
We keep this data until the end of the service.
1.2 To support services or products that your customer wishes to purchase or has purchased
1.2 To support services or products that your customer wishes to purchase or has purchased
For this purpose, we use the following data:
- A first and last name
- A home or other physical address, including a street name and the name of a city or town
- An email address
- A phone number
The basis on which we can process this data is:
Shelf life
We keep this data until the end of the service.
1.3 Compile and analyze statistics for the improvement of the website.
1.3 Compile and analyze statistics for the improvement of the website.
For this purpose, we use the following data:
- IP adress
The basis on which we can process this data is:
Shelf life
We keep this data at the end of the service for the following number of months: 22
1.4 To be able to offer personalized products and services
1.4 To be able to offer personalized products and services
For this purpose, we use the following data:
- A first and last name
- A home or other physical address, including a street name and the name of a city or town
- An email address
- A phone number
The basis on which we can process this data is:
Shelf life
We keep this data until the end of the service.
2. Sharing with other parties
We only share or disclose this data to subcontractors for the following purposes:
Subcontractors
Name: mews
Country: France
Purpose: Booking
3. Cookies
Our website uses cookies. For more information on cookies, please refer to our Cookie policy.
4. Disclosure Practices
We disclose personal information if we are required to do so by law or court order, in response to a law enforcement agency, as otherwise permitted by law, to provide information, or for an investigation of a matter related to public safety.
If our website or our organization is taken over, sold or involved in a merger or acquisition, your data may be disclosed to our advisers and any potential buyers and will be passed on to the new owners.
We have entered into a data processing agreement with Google.
Google cannot use the data for any other Google service.
The inclusion of full IP addresses is blocked by us.
5.Safety
We are committed to the security of personal data. We take appropriate security measures to limit abuse and unauthorized access to personal data. This ensures that only the necessary people have access to your data, that access to the data is protected and that our security measures are regularly reviewed.
6. Third party websites
This privacy statement does not apply to third party websites connected by links on our website. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend that you read the privacy statements of these websites before using them.
7. Changes to this privacy statement
We reserve the right to modify this privacy statement. It is recommended that you regularly consult this privacy statement in order to be aware of any possible changes. In addition, we will actively inform you whenever possible.
8. Access and modify your data
If you have any questions or would like to know what personal data we have about you, please contact us. You can contact us using the information below. You have the following rights:
- You have the right to know why your personal data is needed, what will happen to it and how long it will be retained.
- Right of access: you have the right to access your personal data known to us.
- Right of rectification: you have the right at any time to complete, correct, delete or block your personal data.
- If you give us your consent for the processing of your data, you have the right to revoke this consent and have your personal data deleted.
- Right to transfer your data: you have the right to request all of your personal data from the controller and to transfer it in its entirety to another controller.
- Right of opposition: you can oppose the processing of your data. We will comply, unless certain reasons justify this treatment.
Make sure you always make it clear who you are, so that we can be sure that we are not changing or deleting the wrong person's data.
9. Make a complaint
If you are not satisfied with the way we are handling (a complaint about) the processing of your personal data, you have the right to lodge a complaint with the data protection authority.
10. Contact details
Hotel Château de Fontager
8 Route de Lyon
26600 SERVES-SUR-RHONE
France
Website : https://chateaudefontager.fr
E-mail : reception@ex.comchateaudefontager.fr
Telephone number: 04 51 26 08 86
11. Data requests
For the most frequent requests, we also offer you the possibility of using our data request form.
Annex
Compliant | The Privacy Suite for WordPress
This website uses Complianz's Privacy Suite for WordPress to collect consent. For this functionality, your IP address is anonymized and stored in our database. For more information, please see the Privacy statement of Complianz.